Privacy Policy

Privacy Policy or Made by Matt
Effective Date: 08.01.25

Welcome to Made by Matt (“we,” “us,” “our”). Your privacy is important to us, and we are committed to protecting the personal information you share with us through our website (the “Service”).
This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and any related online or mobile site offered by us. Please read this policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the site.

1. Information We Collect
Personal Data
Contact Information: When you fill out our contact form, request an estimate, or otherwise communicate with us, we may collect your name, email address, phone number, and/or postal address.
Payment Information: If you purchase services from us, we or our third-party payment processor may collect billing information such as credit card numbers and billing addresses.
Non-Personal Data
Log Data: Our servers automatically record information created by your use of the Service. This may include your IP address, browser type, operating system, referring URLs, pages visited, location, and device information.
Cookies and Similar Technologies: We may use cookies or similar tracking technologies to enhance your user experience. You can configure your browser to refuse cookies, but some features of the site may not function properly without them.

2. How We Use Your Information
We use the information we collect for various purposes, including:
To Provide Our Services: We use your personal data to respond to your inquiries, process payments, schedule appointments, and deliver our painting and decorating services.
Customer Support: We use your information to provide customer service and respond to your inquiries or requests.
Marketing and Promotional Communications: With your consent or as otherwise permitted by law, we may send you promotional emails about our services and special offers.
Analytics and Site Maintenance: We analyze usage data to improve our website’s functionality, user experience, and the quality of our services.
Legal Compliance: We may use your information to comply with applicable laws, regulations, or legal processes.

3. How We Share Your Information
We may share your information in the following situations:
Third-Party Service Providers
We may share your information with third-party vendors or service providers that perform services on our behalf, such as payment processors, hosting services, website analytics, or marketing services.
Business Transfers
In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
Legal Obligations
We may disclose your information to comply with applicable laws, regulations, legal processes, or government requests.
We may also disclose information to protect our rights, safety, and property or that of our users or others.

4. Cookies and Tracking Technologies
Cookies are small text files placed on your device to store data. We use cookies to:
Remember your preferences.
Understand and save your preferences for future visits.
Compile aggregate data about site traffic and site interactions to improve the website experience.
You can choose to disable cookies through your browser settings. However, disabling cookies may affect the functionality of our website.

5. Data Retention
We keep your personal information only as long as necessary to fulfill the purposes described in this Privacy Policy or as required or permitted by law. When we no longer need your information for the described purposes, we will securely delete or anonymize it.

6. Security
We use commercially reasonable administrative, technical, and physical safeguards to protect the personal information you provide. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Children’s Privacy
Our services are not intended for children under the age of 16 (or the age set by local privacy laws). We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

8. Your Rights and Choices
Depending on the jurisdiction in which you reside, you may have certain rights regarding your personal data, including:
The right to access, correct, or delete your personal information.
The right to object to or restrict certain processing.
The right to withdraw your consent at any time where we relied on consent to process your data.
The right to lodge a complaint with a data protection authority if you feel your rights have been violated.
If you wish to exercise any of these rights, please contact us using the information provided below.

9. Links to Third-Party Websites
Our site may contain links to third-party websites and services that are not operated by us. We have no control over these sites and are not responsible for their privacy practices. We encourage you to review the privacy policies of every site you visit.

10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the Effective Date at the top of the policy. Any changes will become effective upon posting the updated policy on our website. Your continued use of our services after any updates indicates your acceptance of the revised Privacy Policy.

11. Contact Us
If you have any questions, concerns, or comments regarding this Privacy Policy, or if you wish to exercise your privacy rights, please contact us at:
Email: matt@madebymatt.co
Phone: 07482073939
Mailing Address: 32 Porteous Close, Two Dales, Matlock, Derbyshire, DE4 2EN